This document describes the terms and conditions governing the use of Hotel Internet Services Internet access. You are the end user hereinto referred to as ("User"). By signing up for the service, you accept all of the terms and conditions ("Terms and Conditions") set forth below, and in any addenda to this agreement, and authorize us to provide the Services (as defined below) for a period agreed to upon placing an order for the Services (the "Initial Term").
PLEASE CAREFULLY READ AND REVIEW THE TERMS AND CONDITIONS BEFORE USING THE EQUIPMENT OR THE SERVICE. BY USING THE SERVICES YOU ARE BECOMING A PARTY TO AND AGREE TO BE BOUND BY THIS AGREEMENT. YOU FURTHERMORE ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS IN EFFECT AND AS UPDATED BY US FROM TIME TO TIME. IN ADDITION, BY PLACING AN ORDER FOR THE SERVICES, YOU ACKNOWLEDGE THAT WE WILL COMMENCE PROCESSING SUCH ORDER AND WILL INCUR EXPENSES AND OBLIGATIONS IMMEDIATELY.
IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS, YOU MAY NOT USE THE SERVICES AND YOU SHOULD CANCEL YOUR ORDER. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS, WE WILL BE UNDER NO OBLIGATION TO PROVIDE YOU WITH THE SERVICES.
THE TERMS AND CONDITIONS ARE SUBJECT TO REVISION FROM TIME TO TIME.
IMPORTANT! THE HOTEL WIRELESS SYSTEM YOU ARE USING IS AN UNSECURED NETWORK. YOU SHOULD USE APPROPRIATE SECURITY MEASURES SUCH AS A VPN CONNECTION, PERSONAL FIREWALL, KEEP YOUR OPERATING SYSTEM UP-TO-DATE WITH SECURITY PATCHES, ETC.
Here are a few security recommendations:
Disable the wireless cards ad-hoc (peer-to-peer) mode. This can be done via the adapter's utilities or within Windows XP. Remove or disable the wireless card if you are working offline.
Install a personal firewall. Windows XP offers a basic firewall, but a more advanced personal firewall can prevent others from accessing a laptop. Install a personal antivirus software.
Take advantage of the email client's security features, particularly digital signatures and email encryption. Digital signatures verify your identity to your recipients and ensure that messages are not tampered with. Make sure you submit credit-card information only to SSL-protected web sites (look for https:// in the address bar). Keep your OS and software up to date with security patches.
User agrees to purchase network access services ("Services") from us. We or our contractor has provided User with materials, which set forth the minimum hardware and operating system requirements necessary to use the Services. User represents and agrees that User has reviewed those materials and that the computer in which the Equipment will be installed meets these minimum requirements.
We, or our agent or contractor may provide User with a radio, an antenna, and certain software (collectively the "Equipment"). We may also provide a user manual that contains instructions for setting up and using the Equipment. The Equipment provided by us, if installed and used properly, allows the User to access and use the Services.
Services provided by us are for the sole use of the User and not for resale of any kind without the prior written consent from us, which may be given at its sole discretion. In the event the User attempts to resell the Services, we may, at our sole discretion, increase the fees associated with the Services, or terminate the Services.
User agrees to pay all charges to User’s account, including recurring fees, applicable taxes and charges to recover taxes paid, in accordance with billing terms in effect at the time the fee or charge becomes payable. User agrees to provide us with accurate and complete billing information, including User’s legal name, address, telephone number and credit card information. User agrees to report to us all changes to this information within thirty (30) days of any change, including any change in the expiration date of User’s credit card. The recurring fee is due and payable in advance of the respective billing period for which the User has purchased Services, with the first payment due and payable on the activation date of the Services. User agrees to pay a fee for processing unpaid checks or rejected credit cards. Activation and usage fees are non-refundable. The initial payment may include non-recurring installation charges including, but not limited to equipment and activation fees. Delinquent accounts are subject to immediate termination or suspension of Services at the sole discretion of us. If payment is not received by us within fifteen (15) days from the date payment is due, User’s account is considered delinquent and User will be subject to a late payment fee of 1.5% per month of the outstanding balance on User’s account or $15 dollars, whichever is greater (not to exceed the maximum rate permitted by law). User is also responsible for all attorney and collection fees arising from our efforts to collect any unpaid balance.
Intended Use of the Services
User acknowledges and agrees that the Services are for personal use and agrees not to use the Services in a manner prohibited by any federal or state law or regulation. User further agrees to adhere to our Acceptable Use Policy ("AUP") which is available on our Account Management website. Transmission of any material in violation of federal or state law or regulation, including, but not limited to any copyrighted material, material protected by a trade secret or material or messages that are unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable in any manner or nature or that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation, is prohibited.
User acknowledges that there is content on the Internet or otherwise available through the Services which may be offensive, or which may not be in compliance with all local laws, regulations and other rules. We assume no responsibility for and exercises no control over the content contained on the Internet or is otherwise available through the Services. All content accessed or received by the User is used by User at his or her own risk, and we and our employees shall have no liability resulting from the access or use of such content by the User.
System and Network Security
Users may not attempt to circumvent user authentication or security of any host, network, or account (also known as "cracking"). This includes, but is not limited to, accessing data not intended for the User, logging into a server or account the User is not expressly authorized to access, or probing the security of other networks.
Users may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.
Users may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a user's terminal session, via any means, locally or by the Internet.
Users who violate systems or network security may incur criminal or civil liability. We will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
Users understand that there are certain security risks by utilizing wireless 802.11x networks. We are committed to maintaining a public network for ease of use and make no guarantees or representations regarding the security of our network. We recommend the use of personal firewall software and a VPN client to attach to private networks. As an option, we support routable IP addresses to all connection types to support a corporate VPN.
Privacy; Monitoring the Services
IP addresses are normally assigned on a dynamic basis and there is little or no assurance that the User will be assigned the same (or even similar) IP address between sessions.
Users agree not to run any servers in conjunction with the Services, including but not limited to, electronic mail, NAT, DHCP and DNS servers. In the event any User attempts to utilize a server on the network, we may, at our sole discretion, increase the fees associated with the Services, or terminate the Services.
User agrees to maintain Services for the duration of the Initial Term. After the Initial Term, Services shall automatically renew for successive periods equivalent to the Initial Term. User may terminate the Services at the end of the Initial Term or at any time during any renewal term by providing not less than thirty (30) days written notice to us. Termination notice must be sent to the address located on our FAQ website.
If the Services are terminated due to non-payment and/or breach of the Terms and Conditions or ACCEPTABLE USE POLICY, User agrees to pay a reconnection fee, if Services are reactivated.
Disclaimer of Liability
THE SERVICES PROVIDED BY US ARE PROVIDED "AS IS." WE MAKE NO WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, OR ANY WARRANTY REGARDING THE RELIABILITY OR SUITABILITY FOR A PARTICULAR PURPOSE OF ITS SERVICES. USER UNDERSTANDS AND ACKNOWLEDGES THAT WE EXERCISE NO CONTROL OVER THE NATURE, CONTENT OR RELIABILITY OF THE INFORMATION AND/OR DATA PASSING THROUGH OUR NETWORK. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US, ITS DEALERS, AGENTS OR EMPLOYEES SHALL CREATE A WARRANTY AND USER MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. WE MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, REGARDING THE QUALITY, ACCURACY OR VALIDITY OF THE INFORMATION AND/OR DATA RESIDING ON OR PASSING THROUGH ANY NETWORK. USE OF ANY INFORMATION AND/OR DATA OBTAINED FROM OR THROUGH SERVICES PROVIDED BY US WILL BE AT USER’S OWN RISK. USER ACKNOWLEDGES THAT WE ARE NOT LIABLE FOR ANY ERRORS OR INTERRUPTION IN THE INSTALLATION PROCESS OR IN PROVIDING THE SERVICES, WHETHER WITHIN OR OUTSIDE THE CONTROL OF US. UNDER NO CIRCUMSTANCES SHALL THE USER HOLD US OR ANY OF OUR AGENTS, CONTRACTORS OR REPRESENTATIVES RESPONSIBLE FOR ANY FORM OF DAMAGES OR LOSSES (INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSSES) SUFFERED FROM, BUT NOT LIMITED TO ERRORS, DELAYS, LOSS OF INFORMATION, DELAYS IN THE INSTALLATION OR PROVISIONING PROCESS, OR INTERRUPTIONS IN THE SERVICES CAUSED BY THE USER, US OR A THIRD PARTY’S NEGLIGENCE, FAULT, MISCONDUCT OR FAILURE TO PERFORM. USER UNDERSTANDS THAT TELECOMMUNICATION AND/OR NETWORK ACCESS SERVICES MAY BE TEMPORARILY UNAVAILABLE FOR SCHEDULED OR UNSCHEDULED MAINTENANCE AND FOR OTHER REASONS WITHIN AND OUTSIDE OF THE DIRECT CONTROL OF US. UNDER NO CIRCUMSTANCES DO ANY SUCH ERRORS, DELAYS, INTERRUPTIONS IN SERVICES OR LOSS OF INFORMATION NULLIFY OR MODIFY THESE TERMS AND CONDITIONS. WE RESERVE THE RIGHT TO REFUSE OR TERMINATE SERVICES TO A USER AT ANY TIME WITHOUT CAUSE. THE INTERNET CONTAINS UNEDITED MATERIALS, WHICH MAY BE SEXUALLY EXPLICIT, OR MAY BE OFFENSIVE TO YOU OR OTHERS ACCESSING THE SERVICES. WE HAVE NO CONTROL OVER SUCH MATERIALS AND ACCEPT NO RESPONSIBILITY FOR SUCH MATERIALS.
User Complaint Resolution
Tel: Sales: 855-999-8110 Corporate & Support: 866-265-7575
Hotel Internet Services, Inc. – Mexico
Address: Ibsen #15, Despacho 701
Colonia Polanco, CP 11560 México, DF
Hotel Internet Services, Inc. – West Coast
4590 Ish Drive Suite 120
Simi Valley, CA 93063
Hotel Internet Services, Inc. – East Coast
600 Cleveland Street Suite 830
Clearwater, Florida 33755